Report Abuse & Security Incidents
Altivora Hosting strictly prohibits illegal, unauthorized, malicious, and disruptive activity on our network. Our Abuse Desk investigates all verified reports and takes immediate mitigating action.
[email protected]
For DMCA notices, phishing sites, unsolicited bulk email (SPAM), trademark infringement, and hosted malware reports.
[email protected]
For active DDoS attacks originating from our subnet, automated port-scanning, botnet C2 activity, or critical vulnerability disclosure.
How to Submit an Actionable Abuse Report
To ensure rapid investigation and prevent delays, all abuse notices sent to [email protected] should include the following verifiable evidence:
Target IP or Domain
The exact Altivora-hosted IP address or fully qualified domain name.
Exact Timestamps (in UTC)
Precise date and time of the incident to match against our network flow logs.
Log Extracts & PCAP files
Raw firewall logs, web server access logs, or pcap traces demonstrating the attack.
Complete Email Headers (for SPAM)
Original, unaltered RFC 822 email headers including routing hops.
DMCA / Copyright Ownership Details
Proof of copyright ownership, location of copyrighted work, and signed declaration.
Contact Information
Your name, organization, and a direct telephone number for follow-up.
Receipt & Triage
Our automated ticketing system logs the incident, acknowledges receipt, and routes it to an on-duty abuse investigator.
Verification & Warning
We verify the activity against server telemetry. The customer is notified with a strict remediation deadline (12-24 hours).
Null-routing / Suspension
For malicious attacks, phishing, or unaddressed complaints, services are null-routed and immediately terminated.