Terms of Service

1. Acceptance of Terms

By accessing, browsing, registering for an account, or purchasing any hosting, cloud, VPS, or network protection service from Altivora Hosting ("Company", "we", "our", or "us"), you ("Customer", "User", or "you") agree to be legally bound by these Terms of Service ("TOS"), our Privacy Policy, and our Acceptable Use Policy (AUP).

If you do not agree with any part of these terms, you must immediately terminate use of our services and client portal.

2. Account Registration & Security

• Accurate Information: You agree to provide true, accurate, and current contact, billing, and tax information during checkout.
• Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your account credentials, API tokens, root passwords, and Two-Factor Authentication (2FA) devices.
• Authorized Use: You may not transfer or sell your Altivora client account to third parties without prior written consent from [email protected].

3. Billing, Payments & Renewals

• Pre-payment: All hosting services are billed on a recurring pre-paid basis (Monthly, Quarterly, Semi-Annually, or Annually) in accordance with the selected plan.
• Invoicing & Grace Period: Invoices are generated 7 days prior to the service due date. Unpaid services are subject to automatic suspension 3 days past due and termination 7 days past due.
• Payment Gateways: We support payments via Razorpay (UPI, Netbanking, Cards), PayPal, Payoneer, and major credit cards. Chargebacks or payment disputes initiated without contacting billing support will result in immediate service suspension.
• Refunds: Refund eligibility is governed strictly by our Refund Policy. Direct inquiries to [email protected].

4. Prohibited Content & Fair Use

Customers must adhere strictly to the Altivora Acceptable Use Policy. The following activities are strictly prohibited and result in immediate termination without refund:

• Denial of Service (DoS/DDoS) origination or botnet hosting.
• Unsolicited commercial email (SPAM) or open mail relays.
• Hosting phishing pages, malware, ransomware, or fraudulent websites.
• Unauthorized port scanning, vulnerability exploitation, or crypto mining on shared nodes.
• Child exploitation material or any illegal content under Indian and international law.

Violations can be reported directly to [email protected].

5. Service Level Agreement & Maintenance

Altivora guarantees a 99.9% network uptime SLA on all standard VPS and cloud instances, and 99.99% on Cloudflare Spectrum protected gateways. Scheduled maintenance windows are broadcast in advance via [email protected] and our status portal.

6. Limitation of Liability & Indemnification

In no event shall Altivora Hosting, its officers, directors, or employees be liable for any indirect, incidental, punitive, or consequential damages resulting from data loss, downtime, unauthorized server access, or third-party attacks. Customers are solely responsible for maintaining off-site backups of their data.

7. Governing Law & Contact

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Karnataka, India.