Privacy Policy

1. Overview & Commitment

Altivora Hosting respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy explains what personal data we collect when you visit our website (altivorahosting.com), use our client portal (/billing), or purchase hosting services, and how we process and store that information.

For any privacy inquiries or Data Subject Access Requests (DSAR), please contact our Data Protection team at [email protected].

2. Information We Collect

• Account Identification: Full name, email address, postal address, phone number, and tax/GST identification.
• Billing Information: Transaction histories, invoice numbers, and payment method tokens (Note: raw credit card data is securely tokenized and handled directly by PCI-DSS certified payment processors such as Razorpay and PayPal; Altivora never stores raw CVVs or credit card numbers).
• Technical Telemetry: IP addresses, browser types, device fingerprints, operating system details, and server access logs for DDoS mitigation and fraud prevention.
• Support Communications: Support ticket histories, Discord tickets, and email correspondence.

3. How We Use Your Data

We process your data for the following lawful business purposes:

• Provisioning, configuring, and maintaining your VPS, game servers, and network services.
• Generating recurring billing statements and processing authorized payments.
• Detecting, mitigating, and investigating fraud, network abuse, and security incidents.
• Transmitting critical service alerts, planned maintenance schedules, and security advisories.
• Complying with statutory accounting, tax, and legal obligations.

4. Third-Party Data Processors

We only share necessary data with trusted infrastructure and payment partners under strict confidentiality agreements:

• Payment Gateways: Razorpay, PayPal, Payoneer (for secure payment processing).
• Edge Security: Cloudflare (for Anycast routing, WAF, and Spectrum DDoS mitigation).
• Datacenter Facilities: Tier 3/4 certified facilities in India, Singapore, Japan, US, Europe, and Australia (for server rack provisioning).

5. Your Privacy Rights

Depending on your jurisdiction, you possess the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Update inaccurate or incomplete billing details in your client portal.
• Right to Erasure: Request the deletion of your account once all active services are cancelled and tax retention periods elapse.
• Right to Object: Opt-out of non-essential marketing communications at any time.

To exercise these rights, submit your request to [email protected] or [email protected].

6. Contact Our Privacy Team

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact: