Your success depends on your infrastructure remaining online. We financially back our commitment to reliability with our Service Level Agreement (SLA).
Altivora Hosting guarantees that our network and power infrastructure will be available 99.9% of the time in a given billing cycle.
In the rare event that we fail to meet our 99.9% uptime guarantee, eligible customers may request an SLA credit towards their next billing cycle, calculated as a percentage of the monthly fee for the affected service.
The SLA does not apply to downtime caused by: