Legal & Policy Center
Welcome to the official legal registry of Altivora Hosting. Review our binding service agreements, 99.9% uptime SLA commitments, data privacy protocols, and acceptable use standards.
Terms of Service
The primary governing agreement between Altivora Hosting and clients. Covers unmanaged server boundaries, account obligations, billing, limitation of liability, and dispute arbitration.
Service Level Agreement (SLA)
Financially backed commitment to 99.9% network transit and power uptime. Defines eligible downtime calculations, claim procedures, and strict non-compensable exclusions.
Acceptable Use Policy (AUP)
Strict rules outlining permissible activities across our high-performance infrastructure. Prohibits malicious traffic, abusive botnets, illegal gaming modifications, and network flooding.
Refund & Cancellation Policy
Transparent guidelines governing refund eligibility, cancellation deadlines, non-refundable enterprise dedicated servers, IP reservation costs, and payment disputes.
Privacy & Data Protection
Details how Altivora processes, stores, and protects personal identification, payment telemetry, and server metadata in strict compliance with the Indian DPDP Act 2023 and GDPR.
DMCA & Copyright Policy
Formal Notice and Takedown framework under international copyright law and the Indian Information Technology Act. Outlines infringement reporting, counter-notices, and repeat infringer policies.
Cookie & Tracking Policy
Complete transparency regarding technical tokens, security cookies (Cloudflare, WHMCS, Razorpay), localized preferences, and telemetry opt-out controls.
Enterprise Security & VDP
Details our defense-in-depth posture: Tier III/IV datacenter security, multi-terabit Anycast DDoS mitigation, KVM isolation, and official Vulnerability Disclosure Safe Harbor.
Scope of Support Policy
Explicitly outlines the unmanaged hosting boundary: included host node hardware/power/network versus excluded client software, game plugins, and reverse proxies.
Billing & Invoicing Policy
Full transparency on invoice generation timelines, payment due dates, grace periods, automated suspension schedules, and tax compliance.
Data Retention & Backup
Details customer backup obligations on unmanaged instances, hypervisor disaster recovery snapshot limits, and irreversible disk wipe timelines upon termination.
Understanding Our Unmanaged Infrastructure Boundaries
Unless explicitly contracted under an Enterprise Managed SLA tier, all Altivora VPS and Dedicated Server products are provisioned on a self-managed (unmanaged) basis. Operating system configuration, game server software (such as Velocity, BungeeCord, Paper), third-party proxy protocol setups, and custom firewall scripts remain the sole responsibility of the server administrator.
Questions Regarding Our Legal Framework?
Our legal compliance and security desk is available for official inquiries, corporate agreements, law enforcement requests, or subpoena submissions.